Guest Sales Associate, South Loop

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include: - Develop a thorough understanding of European Wax Center services and products - - Upsell and cross-sell retail products & various waxing services - - Educate guests on benefits and savings of Wax Passes - - Arrive to work timely following the appropriate dress code, including wearing of the required name tag - - Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location - - Confirm each guest service(s) and offer recommended/related add on service(s) - - Administer check-ins and check-outs, processing payments, refunds and reservation requests - - Inform the guest of the pre-booking benefits and how to utilize the app to reschedule - - Organize the reservation book based on guest requests and associate availability - - Perform opening and closing procedures for the center - - Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms - - High school diploma or GED - - 2+ years customer service experience or sales experience, preferably in a retail environment - - Exceptional interpersonal skills - - Excellent written and verbal communication with strong attention to detail - - Good time management and organizational skills - - Flexibility to perform external or internal events may be required - - Ability to work flexible days and hours, including weekends/evenings - - Exude a positive, friendly, and personable demeanor - - Ability to receive and provide feedback - - Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook - Physical Demands While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds. - $17.50 per hour + Commission + Monthly Performance Bonus - - Complementary Waxing Services - - 50% Off Our Exclusive Skincare Retail Products - - 401(k) Retirement Plan (for eligible employees) - - Paid Time Off & Sick Leave - - Company-Paid Life and Disability Insurance (for eligible employees) - - Flexible Spending Accounts (FSA) and Dependent Care Benefits - - Pre-Tax Commuter & Transportation Benefits - - Ongoing training, recognition programs, and real career pathing opportunities - EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. #LI-DNI