General Manager (Miss J's Cafe)

Job Summary: Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture. Key Responsibilities:Operations Management - Oversee daily café operations including opening/closing procedures, scheduling, and inventory. - - Ensure smooth kitchen and front-of-house coordination. - - Monitor food safety, cleanliness, and overall ambiance. - - Manage vendor relationships and coordinate supply orders. - Team Leadership - Hire, train, and mentor staff including baristas, servers, and cooks. - - Foster a positive, team-oriented work environment. - - Conduct regular performance evaluations and manage staffing levels. - Customer Service - Maintain high levels of customer satisfaction by handling complaints and feedback professionally. - - Ensure staff consistently deliver friendly and attentive service. - - Develop and promote customer loyalty initiatives. - Financial Oversight - Monitor daily sales, labor costs, and expenses. - - Analyze reports to improve profitability and efficiency. - - Implement cost-control measures and ensure accurate cash handling. - Marketing & Community Engagement - Assist with social media, in-store promotions, and events. - - Represent the café at community events and develop local partnerships. - Qualifications: - 2+ years of management experience in a café, restaurant, or hospitality setting. - - Strong leadership and communication skills. - - Proven ability to manage staff and resolve conflicts. - - Working knowledge of POS systems, scheduling software, and basic bookkeeping. - - Food safety certification (preferred). -