Duty Manager

Accountable for corporate On-Time Performance (OTP) and to take immediate corrective actions with all operating departments to exceed our corporate OTP target and prepare quality daily reports on OTP and major service delays • Effective engagement and collaboration with all operating departments for delay handling and service recovery processes to ensure continuity and consistency. Also he/she will accountable for flights data integrity by verifying all delay codes and reasons being accurately updated into FMCS • Jointly execute major operational decisions and recovery plans on 24/7 basis on abnormal operations such as flight diversions, air turn back, return to chock, serious incidents, aircraft recovery and crew operating pattern involving Ops Dispatch, Pilot in Command, Fleet Ops and Crew tracking and control. Also initiate activation of MAB EOC based on the criteria and procedures stipulated in the Emegency Response Plan (ERP) ...