Solutions Engineer Intern

Important: Ematic Solutions will never request any form of payment during our hiring process. All official communication from our team will always come from an @ ematicsolutions.com email address. About Us Ematic Solutions is pioneering Southeast Asia’s AI Agency model, moving beyond a traditional digital agency to a company engineered for the AI age. Our mission is to infuse AI into everything we do, helping organizations build and optimize high-ROI digital ecosystems. We are a profitable, scalable business with a deep technical DNA and an AI-native workforce. We’re looking for AI-savvy, forward-thinking individuals who are excited to shape the future of marketing with us. What's The Gig? In this role, you’ll be part of a lean, innovative, and profitable team that’s engineered for the future of marketing. You’ll work hands-on with AI-powered tools, scalable service models, and multi-market campaigns, delivering real impact for leading organizations. Expect a fast-paced environment where you’ll learn, experiment, and grow as we embed AI into everything we do — from strategy to execution. Your Responsibilities Will Include: - Be part of challenging assignments and internal projects that contribute to business growth - - Provide customer and technical support for the company’s CRM platform, including handling queries, troubleshooting issues, managing technical requests, and documenting support cases to ensure timely resolution and customer satisfaction - - Support in preparing technical documentation, FAQs, and knowledge base articles to improve efficiency and customer self-service - - Contribute to platform integrations such as pixel implementation (JavaScript/GTM), SDK setups, and API-based workflows; participate in testing, data validation, and QA to ensure accurate event tracking and data integrity - - Learn and apply front-end skills by translating UI/UX wireframes into visual elements, implementing event tracking, optimizing websites for speed and scalability, ensuring security/data protection, and troubleshooting web application issues effectively - - Assist in internal process improvements, proof-of-concepts, and tool evaluations to support both customer-facing and internal initiatives - - Support other related functions as assigned by your manager and take ownership of ad-hoc assignments and duties as specified - What we’re looking for - Available for a full time internship (6 months, paid internship) - - Preferably a fresh graduate or final year student pursuing a Bachelor or higher Degree in Information Technology in a recognized institution of higher learning, with good academic achievements - - A fast and continuous learner, especially in this fast changing technology driven environment - - Detail oriented and highly organized - - Ability to prioritize, multi-task, and perform effectively under pressure - - Have a strong interest in problem solving translated from data . - - A good team player and aims to continue improving with the team and also able to work within and cross departments - - Have basic knowledge on Microsoft office and Google Suite - - Interest in and familiarity with AI tools (e.g., ChatGPT, Gemini) and a basic understanding of AI concepts such as LLMs, prompting, and AI agents. You’ll have opportunities to apply these skills in real projects and grow your expertise with us. - What We Offer - Be exposed to and grow your knowledge across the Digital Marketing ecosystem, including Performance Marketing, SEO, Content Marketing, CRM and more - - Competitive pay with an attractive, long-term compensation model - - A flat and open culture that nurtures entrepreneurism and wants to unlock the best version of you. - - Work with a diverse team of smart people who are also fun after work. - - Opportunity to interact with colleagues from different countries and cultures. - Ematic Solutions - Website | Ematic Solutions - Linkedin