IT Functional Consultant Trainer

Collaborate with PM and Sales team related to the scope of work and project timeline Deliver the scoped of work to the customer according to the requirements (either chatbot or omnichannel) Deploy conversational chat, including FAQ, Dialog, SDK or process flow Providing consultations and suggestions for customer issues related to chatbot and omnichannel Be a bridge between the customer with the support team and product team, related to bugs found Conduct training to customers for each project, both chatbot and omnichannel Perform troubleshooting to find clue relate to an issue and bug before it is forward to the product team and support team Give suggestions for enhancing parts that are felt to be improved based on reality in the field Candidate must possess at least a Bachelor's Degree, Computer Science or Information Technology, Engineering (Computer or Telecommunication) or equivalent and have a min 1-2 years experience Have good Excel skills Have an experience as a consultant trainer Fast learner and have encouragement to learn new technology Team player and willing to work under pressure Good interpersonal and communication skills and work attitude