Systems Engineer

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Systems Engineer to join our Small and Medium Business team in Coburg. We are seeking a Systems Engineer to play a crucial role in maintaining the infrastructure and systems that support the operations of our managed services clients in our Small and Medium Business (SMB) team. What you'll do: - Provide level 3 systems support for all SMB customers. - - Troubleshoot complex systems and infrastructure issues for SMB. - - Proactively identify, escalate, and resolve problems within customer infrastructure environments. - - Communicate with clients and stakeholders to understand technical requirements and deliver tailored solutions. - - Build strong working relationships with clients to ensure long-term satisfaction and trust. - - Develop and maintain accurate and up-to-date documentation for systems, infrastructure, and procedures. - - Occasional paid overtime work to support service availability. - - Evaluate and recommend improvements to enhance system performance, reliability, and efficiency. - - Mentor and coach junior team members to support their technical development and professional growth - - Provide guidance on best practices, troubleshooting approaches, and customer engagement strategies. - What you'll bring: - Proven experience as 365 Cloud and Azure specialist.    - - Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.  - - A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. - - A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.  - - Networks experience is advantageous. - - A strong knowledge of ticketing systems would be advantageous.  - - Microsoft and other industry certifications.  - - Enjoys a fast-paced environment and is comfortable with change.  - - A personality where everyone knows that when you take on a task whether it’s huge and scary or tiny and boring, you’re going to see it through to the best of your ability.  - Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: - Hybrid working (for majority of our roles) with team anchor days to support collaboration. - - Extensive training and development opportunities that enable continual growth as part of your career planning. - - Extensive discounts and benefits to maximise your money. - - A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. - - Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. -   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.