Remote Customer Service Representative

KPS Alarms is seeking a professional and dependable Remote Customer Service Representative to join our team. The ideal candidate will have excellent phone communication skills, strong de-escalation abilities, accurate typing skills, and the ability to effectively multitask in a fast-paced environment. This position plays a key role in supporting customers, resolving concerns, and maintaining a high level of customer satisfaction. Answer inbound customer calls professionally and efficiently Provide exceptional customer service while maintaining a positive attitude De-escalate customer concerns and resolve issues calmly and effectively Accurately document customer interactions and account activity Manage multiple systems and tasks simultaneously while on active calls Communicate clearly with customers regarding services, scheduling, and account information Maintain confidentiality and professionalism at all times Follow company procedures and customer service standards Collaborate with team members and management to improve customer experienc Experience handling high call volumes Professional phone etiquette Strong attention to detail Ability to work independently with little supervision Basic understanding of alarm systems, smart home devices, and security cameras is required. Strong verbal communication and active listening skills Proven ability to remain calm and professional during difficult conversations Excellent de-escalation and conflict resolution skills Accurate typing and data entry skills Strong multitasking and organizational abilities Comfortable using multiple computer programs and web-based platforms Previous customer service or call center experience preferred Reliable internet connection with back up connection and back up power source is required.