Collection Specialist

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Collect payments on overdue accounts and locate debtors to make collection arrangements. - Outbound collection calls on accounts from 16 – 180 days delinquent  (Predictive Dialer and/or manual) - - Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action. - - Receives payments over the phone via Credit Card or Check. - - Document customer accounts in an accurate and timely manner. - - Sending letters, statements, payment histories - - Handling customer complaints and resolution paper work - - Maintain and achieve monthly goals given. - - Able to react to change productively and handle other tasks as assigned. - - Call center/collections experience - - FDCPA and State Regulations - - Excellent analytical and communication skills. Good grammar, voice and diction. - - Knowledge of loan calculations - - Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook - - Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. - - Ability to read, write and speak English fluently.  Bilingual (English/Spanish) a plus. - - Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary. - - Salary 10,600 - - Guaranteed Bonus 7,000 first month - - Food Vouchers 2,000 - - Internet Bonus 400 - - Medical Insurance - - Life Insurance - - Dental Insurance -