Bilingual (French/English) Customer Service Representative (WFH/Hybrid)

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: - Answer incoming calls and respond to customer’s request - - Ability to work in a fast paced environment. - - Book appointments for members with a high degree of data accuracy - - Maintain excellent written and verbal communication skills on a consistent basis - - Identify and escalate issues to supervisors - - Responsible for adapting to fast changing guidelines with customers - - Informs clients by explaining procedures; answering questions; providing information - - Maintains and improves quality results by adhering to standards and guidelines - - High school graduate or G.E.D. - - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - - Excellent oral and written communication skills - - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - - Ability to type at least 25 words per minute is preferred - - Experience in providing exceptional customer service and maintaining established quality requirements - - Must be able to pass a background check - - Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole) - - Opportunity to continue working from home in our post-pandemic workplace - - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - - $15,000 Life Insurance (Company Paid) - - 401K plan eligibility after 1 year of service w/company match of up to 4% - - Paid Time Off - Earn 10 days per year after 90-day probationary period - - $200 Monthly Incentive Bonus Plan - - Weekly/monthly gift card drawings/contests for meeting goals - - Career learning and development programs - - Casual dress code - Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.